Mandatory Training Dashboard FAQs
How frequently is the Mandatory Training Dashboard updated?
Completion data from Digital Media is not a LIVE feed to the Mandatory Training Dashboard. It is updated twice daily Completion data which is required to be entered into VetTrak (face to face attendance) will appear on the Dashboard between 48-72 ...
I have completed Mandatory Training at another Local Health Network, how do I seek Recognition of Prior Learning (RPL) ?
If your profile in Digital Media does not reflect your current employee information at WCHN, your records will not be migrated to the Dashboard. Check your profile by following this link New Digital Media LMS (sahealth.sa.gov.au) For non-Digital ...
There are staff on the Dashboard who do not report to me, how can this be changed?
This needs to be managed by WCHN HR team, follow HR processes Inside CYWHS: Human Resources (wchn.sa.gov.au) If they no longer work at WCHN complete the WCHN Employee Exit/Transfer Form
A staff member has resigned/retired/transferred from WCHN, how can they be removed from the Dashboard?
The is dependent on Human Resources processes – please complete: WCHN Employee Exit/Transfer Form
A staff member is on extended leave (i.e. paternity, long service leave, secondment), can they be removed from the Mandatory Training Dashboard for a period of time?
Yes, they can be made inactive. Please contact health.wchnlms@sa.gov.au and include: Name Employee number Reason for leave ** When the staff member returns, please email health.wchnlms@sa.gov.au and they will be made active again. **
I had access to the Dashboard but now I can no longer open it, what do I do?
If you have lost access to Power BI you will need to restart you trial. To do this, log on to the Power BI website and navigate to the top right hand side of the screen. Click on your account profile. You should see an option to “Start trial”. Click ...
I have used Power BI in the past but now I am unable to access the WCHN Mandatory Training Dashboard, what do I do?
Anyone who has used Power BI in the past will need to log out of their Microsoft 365 account and then log back in to view the Dashboard as only tenants of the SA Government Microsoft 365 licence are able to access the dashboard and it requires a one ...
When I sign in to Power BI I am taken to a page that only says “Learn More About Power BI”, what do I do here?
When taken to this page, click on the link “Learn More”, you will be redirected to the Power BI website. A pop up will appear notifying you that you have activated your Power BI account. Click “Ok” to proceed. Next, a pop-up will display notifying ...
What do I do when Power BI asks me to “Request Access” when I try to log into the Dashboard?
If you are clicking on the “Request Access” button and it redirects you to PowerBI.com, you will need to activate your Power BI account. To do this, navigate to the top right hand side of the screen and click on your account profile. You should see ...
I am a new staff member to WCHN or transferred from another Local Health Network, why am I not showing on the Mandatory Training Dashboard?
The Dashboard is dependent on employee information from SA Health CHRIS21 data feed. When a new staff member or staff transfer from another Local Health Network it can take time for the data to be processed and appear on the Dashboard. The Dashboard ...
Mandatory Training completion that is not completed on Digital Media (i.e. Practical Basic Life Support) is not on the Dashboard?
Once attendance records are received by CET Admin please allow 48-72 hours to process the data. After this time, please contact health.wchnlms@sa.gov.au and include the below information and it will be investigated by CET: Name Employee Number Course ...
My Digital Media eLearning completion records are not showing on the Dashboard?
Log in to the New Digital Media LMS (lms.digitalmedia.sahealth.sa.gov.au) Go to ‘Settings’ and check and update as appropriate: Workplace – change to or add WCHN (multiple jobs in SA Health) Payroll number - must be WCHN payroll number, also include ...